Abe Lopez

Chicago, IL | 773-559-2381 | alopez49@hawk.illinoistech.edu

Summary

Dedicated and detail-oriented student pursuing a degree in Computer Information Systems with a concentration in Information Security and a minor in Biology. Experienced in customer service and administrative roles, with a strong foundation in organization, and data management. Focused on gaining hands-on experience in roles that integrate technology and healthcare, with the goal of advancing in the field of software engineering within the healthcare industry.

Education

Illinois Institute of Technology

B.S. Computer Information Systems

Minor: Biology

Expected Graduation: December 2026

Relevant Coursework: Database Organization, Systems Programming, Data Structures & Algorithms, Cell Biology, Human Physiology

Skills

Programming Languages: Python, Java, C++
Tools: TeamDynamix, Okta, Banner (Ellucian)
Technical: Identity & Access Management, Hardware & Software Troubleshooting
Other: Project Management, Team Collaboration, Problem Solving
Languages: English (Fluent), Spanish (Fluent)

IT Helpdesk Student Worker

Illinois Institute of Technology | Mar 2025 - Present

Provided technical support to students, faculty, and staff by resolving 40+ service tickets and 20-30 support calls daily through phone, email, and in-person support.
Troubleshoot hardware, software, and network-related issues across university systems, ensuring timely resolution and minimal service disruption.
Manage and document incidents and service requests using the Team Dynamix ticketing system, maintaining accurate records and tracking issue resolution.
Perform identity and access management tasks using Okta and Banner (Ellucian), including unlocking accounts, resetting passwords, and restoring secure access to university systems.

Cashier / Receptionist

Zeigler Buick GMC | Aug 2019 - Sept 2021

Provided exceptional customer service by answering inquiries, processing more than 50 payments per day, and managing front desk operations, enhancing customer satisfaction.
Led a project to reorganize and digitize over 1,000 accounting files, improving the accounting department's efficiency by streamlining access to records.
Managed customer data entry, ensuring accuracy and completeness in digital records, and maintained a clean, organized workspace.
Assisted in verifying data accuracy, resolving discrepancies, and maintaining confidentiality of sensitive information.
Collaborated with team members to improve workflow between cashier and receptionist desks, leading to a more efficient service process.